Vodafone operates as a full-service telecom and media company, offering services throughout the world. In the United Kingdom, residents are able to take advantage of services such as pay television, broadband internet, phone service, and more. Support for each of these services if provided by the Vodafone customer service department. To learn more about the services offered by this company, read the following overview or call the Vodafone contact number and speak with one of the many support staff who are waiting to take your call.
Vodafone Contact Number:
0870 280 9491
Vodafone Help and Support
Vodafone offers services to both residential and business customers. Support for all customers is offered in several different forms. The same as most major service providers, the company has a complete FAQ section on their website, along with a large variety of information topics that can be browsed. There is also an eForum which allows customers to ask for help online, and the company can also be found on social media. Another online option is Live Chat, which allows customers to speak to an adviser 24 hours a day, 7 days a week.
For faster, more direct assistance, call the Vodafone phone number and speak with a customer service agent. Agents are available to take your call Monday to Sunday from 8am to 9pm. The support team can help with many things, such as ordering or cancelling service, explaining charges that appear on your billing statement, troubleshooting service problems, addressing any complaints that you may have, and more. Another option for direct support would be to visit on of the store locations. Vodafone customer service can provide you with the address of a store location nearest you.
Standard and Fibre Home Broadband
Vodafone offers unlimited standard broadband, along with a selection of unlimited fibre broadband speeds. The two speed options are up to 38Mbps (Fibre 38) and up to 76Mbps (Fibre 76). Standard broadband speeds are up to 17Mbps. At this time, a £18 line rental fee applies to standard broadband, but the fee is waived for those who order fibre. Special discounts and pricing are subject to change, therefore it is best to call the Vodaphone phone number to speak with someone who can provide information regarding current specials and pricing.
Home phone service is provided with most Vodafone broadband services. The service does not have to be used, but if it is, there may be costs. Customers can choose from various service packages that provide free calls during certain times of the day or days of the week or a completely unlimited calling plan. International calling plans are available. Contact Vodafone customer services to enquire about calling plans or the exact charges for any calls that you may be making from your home or business line.
New customers should note that Vodafone Home Broadband and Phone services are subject to a credit check, acceptance, and the availability of services in your area. An 18-month minimum contract term agreement is required. A fibre activation charge in the amount of £49 will apply to all new fibre orders. A new line provision fee of £60 could also apply to those who don’t currently have a BT Openreach line. Other service and maintenance charges may apply, such as line rental and a router delivery charge. It is best to call the Vodafone telephone number to enquire about charges prior to ordering new service.
Switching to Vodafone Broadband
There will be no need to contact your current internet supplier to let them know of a change unless it’s Virgin Media. Otherwise, the company will do it all for you. If you are currently a Virgin Media customer, you need to complete and submit a form to let them know that you’re leaving. The Vodafone customer service team can provide you with the correct form. Remember to ask about any early termination fees before you make the switch. If you are under contract and the contract period as not expired, termination fees are likely to apply.
NOW TV Entertainment Pass
Vodafone now offers television viewing options via its NOW TV Entertainment Pass. Customers can choose a NOW TV Entertainment Pass and then be provided with up to 24 months of the top pay TV channels that are not available on Freeview. The Entertainment Pass provides 11 pay TV channels, on demand viewing for watching missed episodes, and over 250 box sets that can be viewed at any time. Customers can choose from a Pay Monthly Red Value Bundle or a SIM-Only Red Value Bundle to receive these services. Other viewing options are available. Dial the Vodafone contact number to learn more.
NOW TV channels include:
- Sky Atlantic
- Sky 1
- Sky Living
- Sky Arts 1
- ITV Encore
- Nat Geo Wild
- Comedy Central (select box sets only)
Sky Sports Mobile TV
Sports fans can enjoy up to 24 months of accessibility to Sky Sports 1, 2 and Sky Sports News HQ when selecting a Red Value Bundle (Red Value 2GB Bundle excluded) or a SIM-Only Red Value Bundle. Sky Sports Mobile TV is made available on a variety of devices. The best live sports can be viewed wherever you are, with events including Barclays Premier League, cricket, tennis and many more. To explore the costs for Pay Monthly and SIM Only plans, contact Vodafone. Representatives can explain all of the viewing options and the costs associated with each.
Some customers do require assistance when setting up their Vodafone TV services. For help with first-time setup of NOW TV or Sky Sports Mobile TV, call the Vodafone phone number and speak with a customer service team member. Assistance is available for television viewing and viewing from devices such as tablets, computers, and mobile phones. For help with apps, contact Vodafone. Support is offered for each of the company-specific apps that are now available.
Moving Home – Transferring Vodafone Broadband and TV Service
If you plan to move to a new home and wish to take your Vodafone services with you, call the Vodafone helpline. An agent will first make certain that service is available in the new area that you are moving to. If so, the agent will then submit the request to transfer service. If a home visit for installation is required, you will be able to select a day and time that works best for you. Should you need to reschedule an installation appointment, call the Vodafone phone number as shown here.
Vodafone TV and Broadband Accounts & Billing
Every Vodafone customer will have online access to their account, which includes information regarding billing. It is possible to make some account changes online, while others may require that you contact Vodafone customer service. If you would like to upgrade or downgrade your broadband or television service, contact Vodafone. Billing questions, including an explanation of any charges appearing on a statement, can be dealt with by calling the Vodafone helpline. Support agents may also assist with cancelling service, refunds, payments, information updates, and more.
Reporting Problems to Vodafone Customer Services
Service problems typically fall into one of two categories: complete outage or not performing correctly. In either case, calling the Vodafone contact number is the fastest way to deal with issues pertaining to your television or broadband services. In some cases, problems can be fixed by troubleshooting the issue over the phone. In the case of more service problems, Vodafone customer services may need to send out a technician to your home or business to help. If an equipment fault is to blame, the company may choose to ship new equipment to take the place of an older device. Call the Vodafone contact number to cancel or change a delivery or service appointment.